Churn before it happens.
Risk detection, health scoring, renewal management, and proactive intervention.
Customer health, real-time.
The Customer Success agent monitors every customer's health in real time. It detects churn risk before customers think about leaving, scores account health based on usage and engagement, manages renewals proactively, and triggers intervention workflows when signals indicate trouble.
A power user went dark for 5 days. Predictive flagged it, sent a check-in, and it turned out to be a team restructure. Crisis averted.
Rachel Kim
Founder, Aligned AI
What the Customer Success agent does
Churn Risk Detection
Monitors usage patterns, support ticket frequency, and engagement signals. Flags accounts showing early warning signs of churn.
Health Scoring
Calculates real-time health scores based on product usage, feature adoption, support interactions, and billing history.
Renewal Management
Tracks upcoming renewals. Initiates renewal conversations at the optimal time. Prepares expansion offers for healthy accounts.
Proactive Intervention
When health scores drop, triggers outreach sequences tailored to the specific risk factor — whether it's onboarding gaps, feature confusion, or value realization.
How the agent thinks.
Every decision the Customer Success agent makes is grounded in your constitution. It loads your constraints, checks priorities, and applies your tradeoff guidance before taking any action. The reasoning is logged. The rules are yours.
$ agent load --domain customer-success
constitution v12 loaded
domain: customer success
constraints:
churn_signal: usage drop > 30% over 2 weeks
health_weights: usage 40%, engagement 30%, support 20%, billing 10%
renewal_outreach: begin at 90 days before expiry
intervention: auto-escalate if health < 50
status: ready — awaiting room dispatchSee it work
Scenario
Customer usage dropped 40% over 2 weeks — previously power user
OBSERVE
No support tickets. Last login 5 days ago. Billing current. Renewal in 60 days.
DECIDE
Send personalized check-in from founder. Offer 30-minute call. Flag for close monitoring.
GATE
EXECUTE
Customer responded — team restructure caused the dip. Usage recovered within a week.
Works alongside
Agents coordinate across departments — no silos, no handoff friction.